How to direct replies to the right email group

Configure which email addresses receive replies for different types of ChemCloud communications.

How to direct replies to the right email group

When ChemCloud sends emails on your behalf (RFQs, document requests, delivery updates), supplier replies need to go to the right team. You can configure multiple email addresses so replies are routed correctly.

1. Open AI Settings

   Go to ChemCloud AI → Settings.

2. Add email addresses

   Add the email addresses for the different teams or groups who should receive replies. For example:

   • [e-mail] — for RFQ and quote-related replies
   • [e-mail] — for delivery and order-related replies
   • [e-mail] — for COA and document-related replies
3. Assign email groups to communication types

   Map each email address to the types of communication it should receive replies for. This ensures that when a supplier replies to an RFQ, it goes to your purchasing team — and when they reply about a delivery, it goes to logistics.

4. Save your settings

   Click Save. All future outgoing emails from ChemCloud will use the correct reply-to address based on the communication type.

Adding your ChemCloud AI email address as a reply-to means supplier replies are also processed by your AI agents — so the Sourcing Assistant picks up quote replies and the Delivery Tracker picks up shipping updates, all while your team gets a copy.