Supplier Contacts

Manage the people you deal with at each supplier — account managers, logistics contacts, and notification settings.

Supplier Contacts

Each supplier has people behind it — account managers, logistics coordinators, quality contacts. ChemCloud lets you store contacts against each supplier and control who receives which communications.

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What’s Stored Against a Contact

Field	Description
Name	Contact’s full name
Email	Email address — used for RFQs, order notifications, and messages
Role	Their role at the supplier (account manager, logistics, quality, etc.)
Phone	Phone number (optional)

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Notification Settings

You can control which contacts receive which types of communication from ChemCloud:

Communication Type	Description
RFQs	Sourcing requests and quote requests
Orders	Purchase order confirmations and updates
Delivery requests	Requests for delivery updates or shipping information
Document requests	Requests for specifications, SDS, COAs, or other documents
Feedback	Non-conformance reports and delivery feedback

This means you can route RFQs to the account manager, delivery queries to the logistics contact, and document requests to the quality team — all automatically.

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Managing Contacts

Add, edit, or remove contacts from the supplier profile page. When you add a new contact, set their notification preferences so they receive the right communications from the start.

If a supplier is on the ChemCloud network, they manage their own contact details — but you still control which of their contacts receive your communications.