How to leave a note

Add internal notes and conversations to an order or delivery.

How to leave a note

1. Open the order or delivery

   Navigate to the order or delivery you want to add a note to.

2. Open Conversations

   Click into the Conversations section on the page.

3. Write your note

   Type your note in the text area. You can @mention a colleague by typing @ followed by their name — they’ll receive an email notification.

4. Send

   Click Send. Your note is saved against the order or delivery and visible to your team.

Notes are internal by default — suppliers don’t see them. To message a supplier, use the supplier messaging feature in Conversations.